Privacy Policy
Hospitality Essentials LLC (Vicinta Mirrors is a brand and trademark owned by Hospitality Essentials LLC) ("we" and "us") is the operator of (https://vicinamirrors.com) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
1. General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.
2. Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order. Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
3. Returns
3.1 Return Due To Change Of Mind
14 Days Money Back Guarantee
Whatever the reason may be, if you are not entirely satisfied with your purchase, please email us at info@vicintamirrors.com with your order # and reason for your return within 14-days of the date you receive the mirror and we will offer you a refund or an exchange.
To be eligible for a return or an exchange, please read the below information carefully:
- Mirrors must be returned with all of the accessories and its original content
- Returns will not be accepted if the mirror is installed or used.
- The mirror must be unused and must be in its original packaging box.
- The original shipping cost will not be refunded. Shipping costs are non-refundable.
- The return shipping cost will be at the expense of the customer.
Inspection upon reception of the mirror:
- Upon reception of the mirror, it is very important to inspect the mirrors immediately and thoroughly.
- It is important to inform us of any potential damages prior to installation of the mirror. Once a mirror is installed & fitted to the wall, damage claims will not be warranted.
- You must contact us within 14-days of the reception of the mirror for a refund or an exchange.
- Damaged mirror claims will not be warranted beyond the 14-days claim period.
4. Delivery Terms
4.1 Transit Time Domestically
In general, domestic shipments are in transit for 5 - 7 days
4.2 Dispatch Time
Orders are usually dispatched within 5-7 business days of payment of order
Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.
4.3 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been dispatched.
4.4 P.O. Box Shipping
We are unable to offer couriers services to these locations.
4.5 Items Out Of Stock
If an item is out of stock, we will cancel and refund the out-of-stock items and dispatch the rest of the order.
4.6 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation
5. Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
6. Parcels Damaged In Transit
If you find a parcel is damaged in-transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
7. Duties & Taxes
7.1 Sales Tax
Sales tax shall be calculated and applied during payment & checkout process.
8. Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
9. Insurance
Parcels are insured for loss and damage up to the value as stated by the courier.
9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed their investigation into the claim.
9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an investigation and deemed the parcel lost.
10. Customer service
For all customer service enquiries, please email us at info@vicintamirrors.com
