All orders, quotes, and services are subject to these Terms & Conditions. Proceeding with any transaction constitutes acceptance.
50% deposit required to begin. 50% due prior to shipment. No shipment or release without full payment. Late payments may result in delays, storage fees, or order suspension.
All orders are final once production begins. No cancellations or refunds for custom or made-to-order items.
Customer is responsible for site readiness, labor, and equipment for unloading. Unloading must be completed within 2 hours. Company is not liable for damage during unloading.
Company is not responsible for damage caused by third-party contractors, installers, or mishandling after delivery. Any installation not performed directly by Company is at Customer’s risk.
All damages must be noted on delivery (BOL) and reported within 72 hours in writing. Failure constitutes full acceptance. No claims will be honored after this period.
Ownership remains with Company until full payment. Risk transfers upon delivery or installation completion.
5-year limited warranty applies to manufacturing defects only. Excludes misuse, improper installation, and normal wear.
Company liability is limited to amount paid. No liability for indirect damages, delays, or lost profits.
Company is not liable for disputes between Customer and third-party contractors. Any damage caused during handling, movement, or installation is solely the responsibility of the party performing such work.
Quote Validity: All quotations are valid for thirty (30) days.
Shipping Charges: Freight charges are estimates and subject to change.
Tariffs: Any increase in tariffs/government charges is the Customer’s responsibility.
Taxes: Customer is responsible for all applicable taxes. PA & NJ sales tax applies where required.
Lead Time: Estimated 12–14 weeks after deposit; subject to external delays.
Delivery Acceptance: Must accept delivery within 3 days or incur charges.
Unloading: Customer must provide labor & equipment. Must unload within 2 hours. Any delays or damages during unloading are Customer’s responsibility.
Damage Claims: Must be noted on BOL and reported within 72 hours. Failure = full acceptance and no liability.
Returns: Custom items non-returnable. Standard items subject to approval with 15–25% fees. Customer pays return shipping unless defective under warranty.
Company is not responsible for delays due to events beyond control including shipping, supply chain, or government actions.
Delaware law governs all transactions.